At AUDBIX, customer satisfaction matters to us. If something isn’t right with your purchase, we’re here to help.

Please review the following return and refund guidelines.

Return Eligibility

Customers may request a return within 30 days of delivery, subject to the conditions below.

To qualify for a standard return:

  • The product must be unused and in its original condition.
  • Original packaging, accessories, and included items must be returned.
  • Proof of purchase or an order number must be provided.
  • The return must be approved by our customer support team.

Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem, where applicable
  • We will review your request and provide an appropriate resolution.

How to Request a Return

  1. Contact our support team at [Your official support email].
  2. Include your order number and reason for the return.
  3. Wait for return instructions and authorization.
  4. Package the product securely and follow the provided instructions.

Please do not send products back without receiving return instructions.

Refund Processing

Once your returned product has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method whenever possible.

Processing times may vary depending on your bank or payment provider.

Return Shipping Costs

For standard change-of-mind returns, customers may be responsible for return shipping costs.

For confirmed defective, damaged, or incorrect items, AUDBIX will provide return instructions and explain any applicable shipping arrangements.

Exchanges

If you receive a defective or incorrect product, contact our support team for assistance with an appropriate replacement or alternative resolution.

Order Cancellations

Contact us as quickly as possible if you need to cancel an order.

Orders that have already been processed or shipped may no longer be eligible for cancellation.

Important Information

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

Contact Us

For returns and refund assistance:

Email: contact@audbix.com

AUDBIX Customer Support